Resources

Your choices matter

You should feel safe, respected and listened to when receiving support.

You have the right to make decisions about your life, say what matters to you and have your privacy respected.

Your support should recognise who you are and help you work towards your own goals.

What good support looks like

Your provider and support workers should:

• Listen to your choices and explain things clearly.
• Treat you fairly and respectfully.
• Protect your personal information.
• Be honest about services and costs.
• Take concerns seriously.

If something isn't right

You can tell My Coast Support what has happened and what you would like to change. You can ask a trusted person to help you.

You can also raise concerns directly with the NDIS Quality and Safeguards Commission about the quality or safety of NDIS providers and workers. You do not have to complain to My Coast Support first.

An independent advocate can help you understand your options and have your say.

Knowing where to go

Concerns about a provider or worker can be raised with the Commission.

Questions or disagreements about NDIS access, plans or funding need to go to the NDIA through the appropriate enquiry or review pathway.

If someone is in immediate danger, call 000.

Plain-language summary by My Coast Support, informed by official NDIS Commission and NDIS information. Read the original resources using the links above. Last reviewed 17 October 2026.

What is SIL?

Supported Independent Living, often called SIL, is support with everyday life at home.

It is designed for people who need a high level of ongoing help, including support overnight. The aim is to help you live as independently as possible and build everyday skills.

From 1 October 2026, SIL can only be delivered by NDIS-registered providers, or providers that applied to register before that date.

What can support include?

Depending on your needs, support may include:

• Showering, dressing and personal care.
• Preparing meals.
• Cleaning and laundry.
• Building daily routines and practical skills.

The support you receive should reflect your needs, choices and goals.

Is SIL the same as a house?

No. SIL funds the support workers who help you at home. It does not pay your rent, groceries or ordinary household bills.

Specialist Disability Accommodation, or SDA, is a different type of funding for specially designed housing. Not everyone receiving SIL needs SDA.

Exploring what works for you

Think about the support you need, where you would like to live and who you would feel comfortable living with.

You can ask questions, explore providers and involve someone you trust. Your NDIS contact or support coordinator can help you understand your options.

SIL is one option. Other home and living supports may suit you better.

Plain-language summary by My Coast Support, informed by official NDIS information. Read the original resources using the links above. Last reviewed 17 October 2026.

Last reviewed 17 October 2026.

Last reviewed 17 October 2026.